Thank you for shopping with us. If for any reason you are not happy with your purchase, we will happily refund the purchase price within 10 working days of receiving your item(s) in our HQ Warehouse. Returned item(s) are to be returned in a neatly folded, resellable condition with tags and the correct packaging (i.e.giftware must be returned in the original gift box).

Great News - Oh So Pretty will cover the return postage costs for any returns. So you can shop with confidence!

Our returns time frame is 10 working days from when you have received your item. Returns must be in unworn and/or unused condition and must have tags attached.

Oh So Pretty reserves the right not to accept the return of items (including faulty items) if it falls under the following:

• Any item of clothing that has not been returned with tags

• Any underwear, swimwear or lingerie items

• Items without their original boxes

• Any items of clothing or footwear that has been worn

• Garments that have been altered in anyway

• Pierced jewellery

• Any Gift Card or Voucher

• Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions)

We suggest a tracked service is used to avoid loss of parcel returns.

HOW TO RETURN

Login to the your Oh So Pretty Account at www.ohsopretty.co.nz . Find your order under your Account and click on the ‘Return Request’ option.